As the days grow shorter and we get ready to celebrate Thanksgiving, one of my favorite holidays, I thought I would discuss a few ways healthcare employers can show appreciation for employees (no turkey necessary). According to a 2014 CareerBuilder survey,... Read More +
we are an educator for the healthcare industry.
The concept of patient-centered care arose in the 1990s after healthcare providers and academics began surveying patients, family members, care providers and hospital staff members about ways to improve care. Consumer preferences, reimbursement incentives... Read More +
Customer service arguably is one of the most critical factors in an organization’s long-term success and even survival. Stellar customer service found in other industries has raised the bar for hospitals and the healthcare industry, so it’s... Read More +
Last week, a colleague and I attended a local American Marketing Association (AMA) symposium titled Healthcare on the Go: Meet the Game Changers, which was held in the heart of the Texas Medical Center. The event centered on the theme that new technology... Read More +
Employees are only as good as their leader, right? Not only do great leaders create the right environment for engagement, they also play a significant role in shaping a group of creative minds and inspiring new leaders. “We know that frontline... Read More +