The advent of COVID-19 reminded us that we can’t afford to be complacent. The world is evolving all around us, and if we want our organizations to thrive, we have to be willing and ready to embrace disruption and innovation regularly.

As I compile PreCheck’s annual list of most popular blog posts this year, I am reminded of everything that we faced in 2020. In a year that transformed the world via the ongoing COVID-19 pandemic, PreCheck and our parent company Cisive focused on providing resources for employers and clients to overcome the challenges presented by the coronavirus.

From disaster privileging to credentialing by proxy and beyond, COVID-19 has profoundly affected medical staff services professionals’ (MSSP) operations and obligations.

While our world has been turned upside down over the past six months, we’re beginning to experience a new normal in a post-pandemic marketplace. While the economy may take some time to recover, now is the time for HR leaders to take the time to re-evaluate HR processes, procedures, and systems in support of the company for the remainder of this year and into 2021. However and whenever we return to our workplaces and business offices, we will forever be impacted by this year’s shift and change. 

The end of 2019 signaled the beginning of a new paradigm in healthcare. The World Health Organization named 2020 the Year of the Nurse and the Midwife to highlight the vital role nurses play in healthcare delivery. Global health organizations sparked this initiative before COVID-19 emerged, and with cases continuing to spike across the globe, the role of nurses has never been more critical.

COVID-19 has driven an increase in temporary staffing to meet healthcare demands, and with that comes the adjusted privileging requirements of disasters and states of emergency. Typically, however, qualifying disasters are natural phenomena that might cause power outages, internet loss, or other equipment failures that make background checks difficult. COVID-19 is different.

After decades of growth and innovation, health technology took an enormous leap forward in response to the COVID-19 public health emergency. From contact tracing to treatment to slowing the spread, innovative technology has been crucial in healthcare’s fight against the novel coronavirus.

Here are a few of the ways that healthcare organizations, tech developers, and researchers have leveraged technology to help curb the spread of COVID-19 and maintain a safe workforce.

During our current health crisis, it is even more vital that healthcare organizations blend patient-first care with operational expertise. Physician leaders are on the frontlines of the coronavirus crisis, and they’re under a lot of pressure to provide exceptional care while maintaining operational excellence.

The growth of technology has given consumers more choice than ever before. Providers of goods and services are expected to go beyond the bare minimum, offering an overall experience that produces real value for customers.

The COVID-19 pandemic has further raised consumer standards. Companies are expected to offer new, expanded options for consuming their goods and services that acknowledge and accommodate customers’ safety concerns.

The Future of Healthcare Human Resources After COVID-19

The coronavirus pandemic sent seismic shifts through the healthcare industry, forcing organizations and workforces to evolve at a breathtaking speed. For the first time, the American Society for Healthcare Human Resources Administration (ASHHRA) annual conference was held virtually this past August. While many healthcare systems were gearing up for change before COVID-19 hit, the pandemic exponentially accelerated the pace of change.

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