5 Key Strategies to Improve Customer Service in Healthcare

Customer service arguably is one of the most critical factors in an organization’s long-term success and even survival. Excellent customer service found in other industries has raised the bar for hospitals and the healthcare industry, so it’s imperative that they strive to meet the demands.

Employees are only as good as their leader, right? Not only do great leaders create the right environment for engagement, they also play a significant role in shaping a group of creative minds and inspiring new leaders.  “We know that frontline staff, when provided with enough freedom, confidence and encouragement, can be capable of incredible things,” says Clair Cater, founder of the Social Kinetic and a member of the Wish Forum for Patient Engagement.

5 Ways to Boost Healthcare Employee Morale

There is no doubt that positive employee morale is a key component in your organization’s success—it can either make or break your organization. Statistics reveal that letting engagement slide can cost companies 20 percent less revenue growth than their competitors. Therefore, it is critical that healthcare organizations prepare and support their team during this challenging time of new technology and constant change.

5 Ways to Improve Healthcare Employee Engagement

The term “employee engagement” may have different meanings to different employers. Although healthcare organizations may share similar goals—to improve patient satisfaction or increase productivity, just to name a few—outcomes are dependent on its success or failure. According to a recent HRsoft study, more than 90 percent of managers/CEOs believe that an engagement strategy is key to an organization’s success, but only 30 percent actually have one.

5 Healthcare HR Lessons Inspired from Disney

I had the opportunity to visit Disneyland this summer, which is celebrating their 60th anniversary in 2015. Whether you’ve been to a Disney park or watched one of their classic films, it’s pretty clear that Disney has a well-crafted recipe for success.

While exit interviews are conducted to understand why an employee is leaving, it’s a little too late to retain them at this stage of the process. What if there was a way you could retain your employee and avoid the exit interview altogether? That’s precisely the purpose of retention interviews, also referred to as stay interviews.

6 Ways to Create a Highly Motivated Healthcare Workforce

Boosting motivation across an employee population can be tricky, as motivations are personal and can be as unique as people themselves. Motivating healthcare employees can be an even bigger challenge, as research shows they tend to find their motivation from intrinsic sources, which can be difficult to manage through external measures.

8 Ways to Get Creative With Healthcare Employee Recognition

Recognizing employees is an important part of showing them their efforts count and in building an effective team at your healthcare organization. Employee recognition can truly make a difference in motivating your staff to provide the best patient care. Here are eight ways to get creative with healthcare employee recognition.

4 Ways to Promote Safety and Quality Through Healthcare HR Best Practices

As we near the end of the year, healthcare human resources departments are looking for new and inventive ways to promote safety and improve quality scores at their organization. As our nation shifts toward value-based payment models, employers are applying new methods to reduce length of stay and readmission rates, streamline discharge transition processes and improve diagnostic procedures.

The following are four common best practices presented by five case studies in U.S. healthcare institutions.

How to Boost Healthcare Employee Performance with Incentive Programs

Now that the healthcare industry has shifted from quantity to quality of care, having a highly motivated healthcare workforce can affect both patient satisfaction and your organization’s bottom line. While having a generous compensation plan can certainly help attract and retain staff, money isn’t the only motivator that matters. With a carefully planned employee incentive program, you can help your people grow to higher levels of performance and excellence, which translates to better patient care.