How to Improve Physician Engagement and Retention

Unfortunately, physician turnover is costly for any healthcare organization and research shows it’s a growing concern. The latest survey from the American Medical Group Association (AMGA) reported an average turnover rate of 6.8 percent in 2013, the highest rate since data was first collected in 2005. “The survey findings provide evidence that recruitment and retention continue to be major challenges for health systems,” states Donald W. Fisher, President and CEO of AMGA in a press release.

5 Ways to Show Appreciation for Healthcare Employees

As the days grow shorter and we get ready to celebrate Thanksgiving, one of my favorite holidays, I thought I would discuss a few ways healthcare employers can show appreciation for employees (no turkey necessary). According to a 2014 CareerBuilder survey, healthcare workers had the highest rates of stress levels across industries.

5 Key Strategies to Improve Customer Service in Healthcare

Customer service arguably is one of the most critical factors in an organization’s long-term success and even survival. Excellent customer service found in other industries has raised the bar for hospitals and the healthcare industry, so it’s imperative that they strive to meet the demands.

Employees are only as good as their leader, right? Not only do great leaders create the right environment for engagement, they also play a significant role in shaping a group of creative minds and inspiring new leaders.  “We know that frontline staff, when provided with enough freedom, confidence and encouragement, can be capable of incredible things,” says Clair Cater, founder of the Social Kinetic and a member of the Wish Forum for Patient Engagement.

5 Ways to Boost Healthcare Employee Morale

There is no doubt that positive employee morale is a key component in your organization’s success—it can either make or break your organization. Statistics reveal that letting engagement slide can cost companies 20 percent less revenue growth than their competitors. Therefore, it is critical that healthcare organizations prepare and support their team during this challenging time of new technology and constant change.

5 Ways to Improve Healthcare Employee Engagement

The term “employee engagement” may have different meanings to different employers. Although healthcare organizations may share similar goals—to improve patient satisfaction or increase productivity, just to name a few—outcomes are dependent on its success or failure. According to a recent HRsoft study, more than 90 percent of managers/CEOs believe that an engagement strategy is key to an organization’s success, but only 30 percent actually have one.

5 Healthcare HR Lessons Inspired from Disney

I had the opportunity to visit Disneyland this summer, which is celebrating their 60th anniversary in 2015. Whether you’ve been to a Disney park or watched one of their classic films, it’s pretty clear that Disney has a well-crafted recipe for success.

While exit interviews are conducted to understand why an employee is leaving, it’s a little too late to retain them at this stage of the process. What if there was a way you could retain your employee and avoid the exit interview altogether? That’s precisely the purpose of retention interviews, also referred to as stay interviews.

6 Ways to Create a Highly Motivated Healthcare Workforce

Boosting motivation across an employee population can be tricky, as motivations are personal and can be as unique as people themselves. Motivating healthcare employees can be an even bigger challenge, as research shows they tend to find their motivation from intrinsic sources, which can be difficult to manage through external measures.

8 Ways to Get Creative With Healthcare Employee Recognition

Recognizing employees is an important part of showing them their efforts count and in building an effective team at your healthcare organization. Employee recognition can truly make a difference in motivating your staff to provide the best patient care. Here are eight ways to get creative with healthcare employee recognition.

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