3 Strategies to Improving Patient Safety in Healthcare

Patient safety is an ongoing issue across the continuum of care. This includes workplace safety, healthcare-acquired infections, and medical errors, just to name a few examples. In fact, a study finds that medical errors are the third leading cause of death in the U.S., behind heart disease and cancer. Respondents say that the contributing factors that led to medical errors include:

The Future of Employee Engagement: 3 Considerations for Healthcare Organizations

Employee engagement is a topic that is often discussed among healthcare HR professionals. In fact, it was last year’s theme for the American Society for Healthcare Human Resources Administration’s (ASHHRA) Annual Conference. According to the latest joint research by PwC and ASHHRA, healthcare organizations are underperforming compared to other industries, with nearly 30 percent of employees leaving within the first year of service.

5 Reasons Why Practicing Gratitude is Important in Healthcare

It can often be said that we don’t reflect enough on things we should be grateful for in our life. Whether it’s your friends and family or health and career, practicing gratitude can have a significant impact on both your mental and physical health. For instance, if you can effectively foster a culture of gratitude and appreciation—such as with a simple handwritten “thank you” note or a compliment for a job well done—you can expect to notice a boost in morale, increase in patient satisfaction, decrease in turnover and burnout, and much more.

7 Key Soft Skills Healthcare HR Should Consider When Hiring

A candidate’s fit to successfully execute a job has often been measured by his or her hard or technical skills supported by a degree. However, as demand for quality talent rises, employers are searching for candidates beyond their hard skills; they are seeking individuals who possess positive personal traits often referred to as “soft skills.” These soft skills often include but are not limited to their ability to effectively communicate, work in teams, and adapt to changing times.

Customer Service and Loyalty in Medical Staff Services

Since the transition from fee-for-service (FFS) to value-based care, customer service in healthcare has been a hot topic among physicians and medical service professionals (MSPs). No longer are physicians to receive payments based on the quantity of care; reimbursements are now contingent on the quality of care—aiming to reduce readmission rates and improve patient outcomes.

Top 5 Takeaways from the 2017 ASHHRA Conference

The 2017 American Society for Healthcare Human Resources Administration (ASHHRA) Conference took place this past week in the Emerald City of Seattle, Washington. This year’s theme was “Partnering Across the Continuum of Care: The Changing Role of Healthcare Human Resources.” The theme emphasizes the importance of increased collaboration between HR and other partners in the healthcare environment as the industry graduates from operating in silos.

Healthcare Onboarding Best Practices: 4 Ways to Strengthen Your Process

Onboarding can set the tone for an employee’s experience, so it’s important to get it right. According to a survey by BambooHR, more than 15 percent of new hires leave within the first three months. If you’re not making the most of your onboarding process, you’re going to lose some of those employees you worked so hard to recruit.

How Can Healthcare HR Partner Across the Continuum of Care?

Collaboration is vital in healthcare, but it doesn’t just happen. It takes planning and hard work to get people across the continuum of care working together. As a centralized department, healthcare HR is in the perfect position to help coordinate and collaborate across the continuum of care.

5 Ways Healthcare HR Can Recover from Employee Turnover

High turnover is a growing concern among healthcare employers because it has a direct effect on employee satisfaction as well as patient care. It affects how employees interact with patients, how much effort they’re willing to put in their work, and how often they’re going to miss work because they simply just don’t want to be there. If this is the case, the most important question you must ask is: “Why do I have a high turnover rate?” Reasons may include but are not limited to:

3 Ways Healthcare HR Can Foster a Culture of Engagement

It’s no secret that employee engagement is a key driver of performance and productivity at any workplace. In healthcare, specifically, engaged employees offer fewer mistakes, put the patient first, and build stronger and more effective teams.