3 Key Medical Staff Services Initiatives for Overcoming Change in 2018

As healthcare organizations focus more on value-based care rather than volume-based and also deal with other strategic issues, the role of medical services professionals (MSPs) is changing. Once seen as an administrative role, MSPs are increasingly asked to provide strategy and value — and that can be a challenge.

3 Key Takeaways from the NAMSS 2017 Conference

Last week, medical services professionals (MSPs) gathered at The Broadmoor in scenic Colorado Springs to advance their careers during the 41st National Association Medical Staff Services (NAMSS) Educational Conference and Exhibition. The 2017 conference theme, “New Heights and New Horizons,” not only reflects the changing environment of the medical staff profession, but also the new era of the professional organization. At the closing of Monday morning’s keynote presentation, NAMSS President Susan DuBois revealed a rebranded logo along with the new tagline: “Education. Advocacy.

Understanding Physician Occupational Attitudes and Preferences in 2017

The current attitude toward employment in the healthcare workforce is not where it used to be. This is especially true for physicians who own their own practice and are employed by a hospital or healthcare facility, according to a 2017 survey released by Physicians Practice.

How Healthcare Employers Can Overcome Unprecedented Turnover

It’s not just your organization — turnover is rampant across healthcare employers. According to Leaders for Today, a hospital management staffing firm, 37 percent of respondents plan to leave their current employer in the next two years, and more than 68 percent plan to leave within five years.

Preparing the Healthcare Workforce for a Natural Disaster

This year has had its fair share of devastating storms and wildfires, highlighting the importance of preparedness for natural disasters. The need for being prepared goes double for healthcare organizations, which play a front-line role in helping people recover from disasters. Is your organization ready?

3 Strategies to Improving Patient Safety in Healthcare

Patient safety is an ongoing issue across the continuum of care. This includes workplace safety, healthcare-acquired infections, and medical errors, just to name a few examples. In fact, a study finds that medical errors are the third leading cause of death in the U.S., behind heart disease and cancer. Respondents say that the contributing factors that led to medical errors include:

The Future of Employee Engagement: 3 Considerations for Healthcare Organizations

Employee engagement is a topic that is often discussed among healthcare HR professionals. In fact, it was last year’s theme for the American Society for Healthcare Human Resources Administration’s (ASHHRA) Annual Conference. According to the latest joint research by PwC and ASHHRA, healthcare organizations are underperforming compared to other industries, with nearly 30 percent of employees leaving within the first year of service.

5 Reasons Why Practicing Gratitude is Important in Healthcare

It can often be said that we don’t reflect enough on things we should be grateful for in our life. Whether it’s your friends and family or health and career, practicing gratitude can have a significant impact on both your mental and physical health. For instance, if you can effectively foster a culture of gratitude and appreciation—such as with a simple handwritten “thank you” note or a compliment for a job well done—you can expect to notice a boost in morale, increase in patient satisfaction, decrease in turnover and burnout, and much more.

7 Key Soft Skills Healthcare HR Should Consider When Hiring

A candidate’s fit to successfully execute a job has often been measured by his or her hard or technical skills supported by a degree. However, as demand for quality talent rises, employers are searching for candidates beyond their hard skills; they are seeking individuals who possess positive personal traits often referred to as “soft skills.” These soft skills often include but are not limited to their ability to effectively communicate, work in teams, and adapt to changing times.

Customer Service and Loyalty in Medical Staff Services

Since the transition from fee-for-service (FFS) to value-based care, customer service in healthcare has been a hot topic among physicians and medical service professionals (MSPs). No longer are physicians to receive payments based on the quantity of care; reimbursements are now contingent on the quality of care—aiming to reduce readmission rates and improve patient outcomes.

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