3 Keys to Optimizing the Patient Experience

The patient experience increasingly matters for healthcare organizations. Harvard Business Review says that upwards of 60% of healthcare spending can be directly influenced by active patient choices. This means optimizing the patient experience is critical for your organization’s success. But what exactly does that look like?

As the healthcare sector witnesses unprecedented organizational changes, fostering leadership potential in physicians is crucial. Studies have shown that physician leadership has positive effects on both organizational outcomes and patient care. There’s no question that physician leadership marks a change for the better in healthcare organizations, but achieving that change can be difficult.

So how can HR teams in healthcare organizations integrate physicians into leadership roles?

Healthcare compliance officers are challenged with overseeing their organization's compliance program, but they can’t do it alone, especially when it comes to new hires. They must partner with HR to ensure compliance is effectively integrated into the overall onboarding process.

While the healthcare industry has made substantial progress in patient safety over the past 20 years, there is still much work to be done in this vital facet of medical care.

Continuous background screening was recently named as a top employment screening trend for 2019 by the Society for Human Resource Management (SHRM). Greater numbers of employers are weighing the advantages of conducting post-hire screenings on their workforce. While the benefits of recurring background checks are compelling to employers, successful program adoption also rests on sensitivity around cultural impact.

Healthcare is rapidly changing. Amid the industry’s ongoing turbulence, physician and staff engagement are suffering. Burnout and turnover rates can be especially high, and can have particularly high costs, with dissatisfaction contributing to poor performance and preventable medical errors.

The U.S. healthcare system has long struggled to control costs, improve quality and expand access, but a wave of technologies and approaches are poised to usher in a new era of innovation with the potential to transform care in dramatic ways.

The intense competition to hire for healthcare organizations shows no signs of abating, as demand for care increases while more baby boomers are retiring every day. As a result, too often healthcare companies find themselves hiring haphazardly, taking into account a candidate’s qualifications but not how they will fit with the company’s culture.

A new mindset is to have a “holistic” recruiting strategy. It’s an idea that has been talked about in broader human resources circles, but is just making its way to the healthcare sector. Here’s what you need to know.

4 Ways Healthcare HR Can Drive Engagement

Employee engagement in healthcare settings can bring enviable returns: A hospital that worked with Gallup to improve engagement decreased turnover costs by $1.7 million in three years and increased its operating margins.

5 Takeaways from the AHA’s 2018 Environmental Scan

The American Hospital Association (AHA) recently published its 2018 Environmental Scan, which offers some guidance for the nation’s healthcare systems during a time of transformation and uncertainty. From advances in science, technology, and information management to changes in consumer preferences, the healthcare industry is constantly challenged with adapting to a new environment.

Here are the top five takeaways from the AHA report.

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