Talent Management

Hospitals and other healthcare organizations are increasingly focused on improving the quality of patient care. This is driven partly by the move to value-based reimbursement models, competition among healthcare companies, and the more recent COVID-19 public health emergency, which put a spotlight on healthcare’s strengths and weaknesses.

With more attention than ever placed on the quality of care, what can healthcare organizations do to improve? Here are a few ideas you should consider.

The COVID-19 crisis is unprecedented and many companies and HR leaders have had to quickly pivot to a new remote work model that requires companies to assess how they can bring remote employees into their company culture and get them up to speed so they can be productive as quickly as possible. It also changes how we keep employees engaged, informed, and feeling like part of our company culture and organization. 

We associate innovation with spontaneity, a new idea that strikes suddenly. And while that certainly can be the case, innovation doesn't have to be limited by chance. Innovation, like any other business initiative, can be driven by your processes. 

The global Coronavirus (COVID-19) pandemic has created an unprecedented situation impacting nearly every industry, and the world we live in today is very different from what it was just a few months ago. Not only has the workplace changed rapidly overnight, but this viral event has affected nearly every facet of life. While organizations have already been managing teams working in different offices and locations, working from home has now become a reality for many businesses.

Healthcare HR professionals face sweeping changes in medical care delivery, evolving technology standards, staff shortages and shifting workforce demographics. Additionally, the evolving Coronavirus (COVID-19) pandemic brings its own set of challenges for the immediate future.

Employee turnover comes at a high cost, especially in healthcare. In 2017, turnovers in nurse staffing cost the average hospital between $4.4 million and $7 million. And the research shows that turnover is more of a risk when dealing with new hires. In 2018, more than 32 percent of new hires lasted less than one year. 

Many states are anticipating severe nursing shortages in the next few years, with some states projected to have nurse employee deficits of more than 10,000. As the patient population ages and increases, appropriate staffing poses a problem for healthcare HR teams.

Disruption is the new normal. We face disruption from economic changes, new working styles, technology — every aspect of work has either been a disruptor or been disrupted, and talent management is no exception. 

Today’s workforce is more age-diverse than ever before. Age is often the forgotten demographic, but maintaining workforce diversity means hiring multi-generational employees.

Compassion is a ubiquitous human trait, and it goes by a lot of names. One such iteration has the power to decide the fate of healthcare professionals everywhere: bedside manner. Patients want the doctors, nurses and other healthcare professionals they interact with to be engaged, understanding and good at listening. Anything short of that can have negative repercussions for the patient.