5 Ways Healthcare HR Can Recover from Employee Turnover
High turnover is a growing concern among healthcare employers because it has a direct effect on employee satisfaction as well as patient care. It affects how employees interact with patients, how much effort they’re willing to put in their work, and how often they’re going to miss work because they simply just don’t want to be there. If this is the case, the most important question you must ask is: “Why do I have a high turnover rate?” Reasons may include but are not limited to:
- They are overworked.
- They don’t feel challenged.
- They don’t feel valued.
- There is no opportunity for growth within your company.
- They have bad relationships with their co-workers, managers or other leaders within the company.
Whatever the reason, you must develop a recruitment and retention strategy that addresses every root cause. Here are 5 things you should consider to improve your retention efforts.
1. Hire the Right People from the Start
Hiring top talent is more than just recruiting people who have the right skills and abilities to do the job. It’s about ensuring they’re a right fit, too. A candidate may have the necessary skills and experience you want for a position and be eager to accept it, but if he or she isn’t a good fit for your organization’s culture, managers and co-workers, you may not receive their best work and they will be at higher risk of leaving for another job, placing you back at square one in the hiring process.
2. Work on Preventing Burnout
Burnout among healthcare employees can be explained by several factors: an excessive workload (caused by consistent turnover), inefficiency in the practicing environment, a loss of control over work, problems with work-life integration, and/or loss of meaning in work. If not carefully addressed, it may lead to negative mental health effects such as depression and compassion fatigue as well as increased medical error rates, heightened malpractice risk and continued turnover, states Tamara Rosin, Assistant Managing Editor at Becker’s Hospital Review.
3. Focus on Employee Engagement
Employee engagement is a key remedy when it comes to curing the high turnover rate plaguing the healthcare industry, says Craig Deao, a Huron Consultant and faculty member for the American College of Healthcare Executives. There’s no hidden costs like reduced care quality and patient safety, lost productivity and lower morale. The solution is to embrace a hiring and retention strategy that focuses on employee engagement. Then reform your entire culture around it, Deao says.
4. Invest in Your Employees
Development shouldn’t end when employees assume their positions. Employers must continually invest in their teams and provide them with the necessary tools and resources to advance their skills and careers. Robyn Melhuish, contributor at Hppy, recommends meeting with employees individually to determine which skills they want to strengthen, which topics interest them, or what type of education would be most beneficial to them. Offering opportunities for growth will not only foster a culture of learning, but it will fortify their commitment to your healthcare organization.
5. Recognize Your Top Performers
The lack of appreciation from management is a top driver of low employee satisfaction among healthcare professionals, according to Becker’s Hospital Review contributor Cord Himelstein. Employee recognition is an important part of showing your staff that their efforts count. With so much pressure in a fast-paced environment, showing small signs of appreciation such as a simple “thank you” can go a long way to help ease some of the stress that often prevails in the healthcare workspace.
How do you manage turnover at your healthcare organization? Please share; we’d love to hear from you!