AI and Healthcare: How HR Can Leverage the Future of Medicine
As in every industry these days, healthcare organizations are being touched by the influence of artificial intelligence. In fact, AI is projected to become a $190 billion industry by 2025. So what are some of the changes we can expect to see, and what steps can healthcare HR teams take to prepare?
The expected changes are similar to some of those spurred by over-the-counter medication, says Dr. Joel Selanikio, principal at FutureHealth and an assistant professor at Georgetown University. “Twenty years ago, the industry felt that in order to diagnose and treat seasonal allergies appropriately required the interaction of five or six human beings, including at least one of them who had 16 years of education,” Selanikio says. “Now, of course, we can purchase seasonal allergy medications over the counter. With advancements in AI, the same pace of change is about to hit the medical industry.”
Here are three ways you can prepare for the upcoming tech wave and start leveraging technology at your practice today.
Leverage AI in Healthcare HR
The ways that AI can be used to support healthcare organizations are growing exponentially. And chatbots are often at the center of them. For example, AI can be used to identify medical professionals who need to renew their practical licenses. Chatbots can scan for upcoming expirations and prompt professionals to renew their licenses before any lapses in employability.
Cybersecurity is a huge risk in the future of healthcare, but AI can help with that as well. It can scan for threats, and chatbots can train HR and medical professionals to beware of potential breaches.
Chatbots can also be used to receive employee feedback. It’s much easier for employees to offer feedback anonymously, and feedback is absolutely critical for any healthcare administrator. “Employee satisfaction is a huge aspect of employee retention,” says Krishna Kurapati, CEO at Qliqsoft. “Utilizing chatbots and AI on the back end helps your organization to handle more employee satisfaction surveys.”
Improve Your HR Processes Through Emerging Technology
Younger employees are used to using technology on a daily basis, and this has become an expectation for the workplace as well. “Millennials and the following generations are really tech-savvy and they expect real-time responses,” Kurapati says. “You have to prepare for the workforce to provide those elements that they expect.”
Streamlining workforce and HR processes makes growth easier, and a recruiting process that selects the most skilled people ultimately provides better patient outcomes and experiences. “Organizations that adapt to new technologies will thrive and grow faster than those that don't,” Kurapati says. Learning to use AI where it makes the most sense — in basic processes — frees up more time for HR to focus on strategic staffing and employee management.
Prepare for the Future by Hiring for Human Traits
As medicine becomes automated to some extent, human qualities are going to become very valuable, Selanikio says. Adaptability will be particularly critical. “The future of healthcare relies on medical professionals who are capable of adapting to changes in medical technology,” he says.
Creativity also will be crucial, Selanikio says. Even now, medical professionals are learning to leverage data and AI in new and unexpected ways. ResApp, for example, is a smartphone app that uses respiratory sounds to diagnose diseases like pneumonia; it may eventually eliminate much of the need for X-rays.
Learnability — learning to work in new ways, and knowing that you have to become a lifelong learner in order to adapt — is expected to be a vital skill at all levels of medicine.
Although the future of AI can seem frightening, there’s a lot to look forward to. Now is the time for innovation and change that will set the pace for the future of healthcare.