The single greatest cause of a lack of empathy
 

Why building both Heart and Edge (the ability to care and tune-in also, and the ability to hold people accountable) is so important to getting discretionary effort and building a great culture
 

What empathy is (and what it isn’t), and how to leverage empathy to inspire your people to do great work
 

The key components to building an environment of high psychological safety, and why it matters to innovation
 

How to work better, together, in a virtual or hybrid environmen